Shipping policy

Thank you for ordering with Christiaan Hendrikus Johannes Houpst. Operating as a professional Dutch online fashion retailer, we focus on mid-to-low-end casual apparel and daily wear for global customers. We implement standardized warehouse management procedures and adopt specialized wrinkle-proof, dust-proof and tear-resistant packaging tailored for clothing items. This rigorous packaging standard protects garment quality during long-distance transit and ensures all paid orders are processed and delivered accurately within standard logistics timeframes.

1. Order Processing Time

Once your order payment is fully confirmed, our warehouse team will complete order validation, garment quality inspection, condition checking and secure packaging within 1 to 7 business days. All warehouse operations are paused during Dutch official weekends and national public holidays. Processing timelines may be slightly extended during large promotional events, holiday shopping seasons and unexpected order volume surges. We will issue formal email notifications to customers whenever prolonged delivery delays take place to ensure full transparency.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated based on each parcel’s actual weight, packaging size and international delivery destination. Every logistics cost is clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or undisclosed surcharges applied.
All apparel orders are shipped via standard international cross-border logistics. The general estimated delivery duration is 15 business days after dispatch, depending on real-time logistics and transit conditions. This estimated delivery window is for reference only and does not serve as a guaranteed delivery date. Actual transit times may vary due to carrier workflow delays, customs inspection cycles, severe weather events, regional transportation restrictions and local public holidays.

3. Shipment Confirmation and Order Tracking

After our logistics partner completes parcel collection from our warehouse, our system will automatically send a shipment confirmation email to your registered email address. This email includes your unique tracking number and official tracking links for real-time logistics monitoring.
International logistics platforms require cross-system data synchronization, which causes a short update delay. Tracking status will be fully activated and available for inquiry within 24 to 48 hours after shipment. If your tracking information fails to update normally or remains unchanged for multiple days, you may contact our support team for professional manual parcel tracing and logistics follow-up.

4. Incorrect Address Disclaimer

Customers must provide accurate, complete and valid recipient details during checkout, including precise delivery address, correct postal code and active contact number. It is the customer’s responsibility to double-check all shipping information before submitting orders to avoid delivery errors.
Christiaan Hendrikus Johannes Houpst will not assume liability for misdelivery, failed delivery attempts, parcel detention or parcel loss caused by incorrect, incomplete or invalid customer-provided address information. Any parcels returned due to address errors will require the buyer to independently cover all return and reshipping costs.

5. Lost or Damaged Packages

If your apparel parcel loses tracking records or cannot be located during cross-border transportation, please submit a logistics investigation request to our customer service team within 3 calendar days after the expected delivery date. Our team will coordinate with logistics providers to confirm the situation and provide effective solutions.
Clothing items may encounter friction, squeezing or outer packaging damage during long-distance international shipping. If you receive garments with fabric damage, stains, tears or defective conditions, please take clear photos and videos of both the damaged products and original outer packaging within 24 hours after parcel receipt. Our after-sales team will verify your evidence and resolve eligible issues in a timely manner.

6. Apparel Care and Usage Notice

Every clothing item is equipped with professional care labels and detailed maintenance instructions, covering correct washing, drying, ironing and storage methods suitable for different fabric types. Customers are required to follow these official care guidelines during daily wear and upkeep.
We disclaim all liability for garment fading, shrinkage, deformation, fabric damage and wear failure caused by improper cleaning methods, high-temperature treatment, private modification and inappropriate storage environments. Damage arising from irregular manual maintenance or misuse will not be covered by our after-sales service.

7. International Shipping and Customs Notice

We offer comprehensive global cross-border shipping services for all regular clothing products in our store. All international shipments are subject to the trade policies, customs supervision rules and tariff regulations of the destination country or region.
All import duties, customs clearance fees and other official regulatory charges are borne solely by the order recipient. These fees are not included in product prices or standard shipping fees. We will not be responsible for parcel detention, forced return, confiscation or economic losses caused by customers’ non-compliance with local import declaration and customs rules.

8. Contact Information

For any inquiries regarding shipping rules, logistics status, delivery exceptions and after-sales support, please reach out to us through the official contact channels below:
Trade Name: Christiaan Hendrikus Johannes Houpst
Phone Number: +31 06-69344110
Email: contact@circuquyn.shop
Physical Address: Vloed 122, 4813 PG Breda, Netherlands